Frequently asked questions

No. The owner or authorized staff creates and changes appointments. Customers can view their own upcoming and past appointments.

Nexora is currently listed for Turkey on the App Store and Google Play.

Nexora runs on iOS and Android. The mobile app includes 15 languages, including Turkish and English.

No. Customers can view their own appointments, while the business owner and staff with suitable access manage them.

No. Nexora prepares a message from the appointment details and opens WhatsApp. The business reviews the message and presses Send.

A filled appointment that is still Waiting becomes Completed after its saved duration is over. The update can happen during routine processing or when the record is read, so an exact minute is not promised.

No. A Waiting appointment does not reserve or deduct a right. Completed and Paid cancellation count; Cancelled does not.

Because an amount had already been received for that appointment. If no amount had been received, the outcome would be Cancelled.

No. For standard appointments, it warns about the same staff member having another standard appointment at the same start time. Different-time overlaps, customer conflicts and room conflicts are not guaranteed checks.

It removes every appointment that belongs to that same series. The action is not limited to future appointments.

No. Waiting appointments do not reserve or reduce the balance. Completed and Paid cancellation count as use; Cancelled does not.

No. The purchase date records when the customer package was added. Nexora does not keep a start date, end date or expiry date for it.

No. The current product does not freeze a customer package or transfer it between customers.

A weekly or monthly plan can open its next period when the business has suitable access. If access is missing, renewal can remain waiting until access returns.

Ending recurrence stops later periods and keeps Waiting appointments. Closing the schedule also removes all Waiting appointments linked to the current customer package.

It deletes the customer package, every linked appointment and its payment records. Past work and revenue views can change, and the action cannot be undone.

No. Payment and use are followed separately. Only a Completed or Paid cancellation appointment counts as package use, and Nexora does not charge or refund money.

It depends on the task. Appointment editing asks the business to choose. Some plan preparation starts with the newest record, while a repeating group plan that expects one match can stop until the ambiguity is resolved.

Yes. A saved group can have an empty customer list. Creating a one-time group appointment is different and needs at least {oneTimeMinimumMembers} members.

No. Every member keeps a separate customer package, remaining-right count, payment record and amount due.

Nexora prepares that member's package and upcoming group appointments. The new member is not added to past sessions.

The normal action removes that member's Waiting appointments linked to the group and ends their group repeat. Completed history, received payments and an open amount due remain.

You can update the upcoming schedule of a repeating group. A busy-room choice can show a warning and ask for confirmation.

No such wider cleanup is promised. The delete action removes the saved group record itself; appointments, packages, payments and history must be treated as separate records.

No. Repeating package renewal is handled for each member from that member's own remaining rights and plan.

One repeat action has a safe processing limit because Nexora prepares separate records for every member. Reduce the number of members or sessions and try again.

Yes. The person is added directly to the staff list and can be assigned appointments, but they cannot switch to the staff view because no app account is connected.

No. Nexora first creates an invitation. The connection finishes when the person accepts it through their own account.

A waiting invitation is valid for {invitationValidityDays} days. The business must send a new invitation after it expires.

An invited person who is not yet staff can reject it. The business owner who sent it can cancel it while it is still waiting.

Yes. Working days, start and end times, normal appointment length and gap information are kept for each person.

No. Full access allows wider business work but does not change ownership. The roles and permissions guide covers the details.

Yes. One account can have separate staff relationships in independent businesses. Each business keeps its own access and working plan.

Pending appointments in that business move to the owner with the same dates and times. The owner can choose another staff member later.

No. Full access allows broad business work, but the person remains an Employee and owner-only decisions stay with the Owner.

No. Nexora uses Owner, Employee and Customer as basic roles. Full, Standard and Restricted set an Employee's access in a business.

No. Restricted Staff can still work with the business appointment calendar and customer records. The main restrictions concern wider financial, report and payment information.

The Owner and Full Access Staff can delete a customer record. Standard and Restricted Staff can update customer records but cannot delete them.

Yes. Standard Access Staff can use reports for their own work. Restricted Access Staff cannot open business reports.

They can work with receivables in their own scope. Wider revenue summaries and business reports remain hidden.

The Owner can see all private notes in the business. Each staff member sees only notes they wrote, and Customers cannot see private notes.

Yes. Each independent business relationship is handled separately, so one account can have different roles, access levels and working plans.

The separate staff guide explains adding staff, invitations, working hours and what happens to Pending appointments when staff leave.

No. The customer record belongs to one business. The app account belongs to the person, and an exact phone match can connect the two.

Yes. A customer record can exist without an app account and even without a phone number. Staff can still use it for business-side scheduling.

When an unlinked record and a verified account use the exact same full phone number, registration or sign-in can connect them.

Yes. Each independent business keeps a separate customer record and connection for the same account.

No. Customers see only their own appointments and packages. They do not enter the business customer list or manage the business calendar.

No. The customer view is read-only for these business records. The business creates and changes appointments, packages and payment records.

No. The Owner sees all private notes and each staff member sees only notes they wrote. Customers see none of them.

No. Pending appointments are removed and recurring renewal stops, but completed and past work, received payments and financial history are kept.

The account connection is removed, but the business-owned customer records remain. An exact match with the same verified phone can connect an unlinked record again later.

No. The business receives the real money. Nexora stores the business's payment and receivable records.

No. The method is record information only. The business must check its terminal, bank or cash process before saving the payment as received.

No. It is an amount expected later, not a received payment or collected income.

Yes. Appointment status and payment status are separate, so completed work can remain partial or unpaid.

The received amount lowers the balance. The uncovered amount remains due.

No. Stand-alone service payments stay with the appointment, while package payments stay in the customer package's received-payment history.

No. It closes the remaining package receivable in Nexora. Any real refund must be handled by the business outside Nexora.

The sales count uses the package purchase date. Collection totals use each received payment's date.

No. For supported notices it prepares text and opens WhatsApp. The business reviews or edits the message and presses Send.

None, Percent and Fixed. Percent is from 0 to 100. Fixed is a positive amount no higher than the source price.

No. Nexora skips the None rule and creates no accrual for it.

No. The appointment keeps the rule, but commission accrues only when the appointment reaches Completed or Paid-cancelled.

No. Cancelled is not eligible. Paid-cancelled is a separate eligible status.

It uses the service price or package session price saved with that appointment.

No. An older appointment keeps its saved rule and price. The new catalog setting applies to later appointments.

The Owner and Full Access Staff can manage company payable accruals. Other staff cannot record commission payments.

Yes, when they have an active Percent or Fixed rule. Their view is limited to their own commission and is read-only.

No. It records the selected accruals as paid in Nexora. The business handles the real bank, cash or payroll payment.

No. Automatic product channels are device notifications and alerts inside the app. Supported WhatsApp actions prepare text and open the chat; the business presses Send.

The business does. It checks the ready text, edits it if needed and presses Send in WhatsApp.

Yes. In supported appointment sharing flows, Nexora can open the customer's chat with useful details ready for review and sending.

Yes. Supported flows can prepare a WhatsApp reminder for the business to review and send.

The person may not have an app account, the device registration may no longer be current, permission may be off or the sending path may fail. The main business record still remains valid.

No. Acceptance is only one step. It does not prove that the alert appeared on the device or that the person read it.

They are removed after {retentionDays} days. The notification inbox is not a permanent archive.

No. Zero minutes means the reminder is due at the appointment time.

The product does not promise a separate switch for every event. The Owner's personal usage reminder can have its own preference.

The server checks the signed-in account's current relationship with the business and the permission required for the requested action. Available screens and records can differ by role.

Customer-facing appointment responses leave out private personnel notes and personnel phone identifiers, and customers cannot use private-note write actions.

No. Account deletion and App Store or Google Play subscription cancellation are separate actions. Cancel a store subscription in the same store account.

Email support@getnexora.app with the affected account or feature and what you observed. Do not include a password or verification code.

Open Nexora's purchase screen to see the current App Store or Google Play offer for your account and country before you confirm. The amount and currency can vary by store and country.

Count the owner and all connected personnel. Solo holds 1 person in total, Duo 2, Trio 3, and Squad has no numeric team-seat cap.

No. Nexora starts the initial company trial without creating a store purchase. A store charge requires you to confirm a purchase through the App Store or Google Play.

No. Delete the account in Nexora and cancel the subscription in the same App Store or Google Play account as separate actions.

No. Customer payment entries are records the business keeps in Nexora. Nexora subscription purchases are handled separately by the App Store or Google Play.

No. Businesses may keep their own appointment, payment, package and past service records. The link from those records to your closed app account is removed.

They may. If you create a new account with the same verified phone number, eligible business records may reconnect to it.

No. Cancel an active subscription separately in the App Store or Google Play.