Delete My Account

Closing your Nexora app account is permanent. You can start in either of these ways:

How to close your account

  • In the app, open the menu and choose "Delete My Account". If you own an active business, the app first guides you through closing it.
  • If you no longer have the app, email support@getnexora.app and ask to close your account.

What account closing changes

  • Your Nexora app account and profile are removed.
  • You are signed out and can no longer access that account.
  • App records tied only to your user account, such as notifications and invitations, are removed.
  • The link between your account and customer records kept by businesses is removed.

Records kept by businesses

Businesses you visited may keep their own appointment, payment, package and past service records for operational or record-keeping needs. These records no longer point to your closed app account.

If you later create an account with the same verified phone number, eligible business records may reconnect to the new account.

A business deleting its customer record is a separate action

When a business deletes its own customer record, pending appointments are removed and repeating appointments are stopped. Completed appointments, payments and earlier records stay with the business.

Information held by separate analytics or advertising services may not be deleted automatically by this account-closing step.

Closing your current account cannot be undone. A later sign-up creates a new account, even if some eligible business records reconnect.

If you have an active subscription, cancel it separately in the App Store or Google Play — deleting your account does not cancel the subscription automatically.

Questions about account deletion

Does closing my account delete every appointment and payment record?

No. Businesses may keep their own appointment, payment, package and past service records. The link from those records to your closed app account is removed.

Can my records appear again if I sign up later?

They may. If you create a new account with the same verified phone number, eligible business records may reconnect to it.

Does closing my account cancel my subscription?

No. Cancel an active subscription separately in the App Store or Google Play.

Contact: support@getnexora.app