Nexora

1. Introduction

Nexora ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using Nexora, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

Account Information: Name, email address, phone number, and business information
Appointment Data: Client names, appointment dates, session notes, and treatment records
Client Information: Client contact details, medical history (if applicable), and service preferences
Usage Data: App features used, frequency of use, and interaction patterns
Device Information: Device type, operating system, unique device identifiers, and mobile network information
Location Data: Approximate location based on IP address (if location services are enabled)

3. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services
To process appointments and manage client records
To send appointment reminders and notifications
To communicate with you about service updates and support
To analyze usage patterns and improve user experience
To ensure security and prevent fraud
To comply with legal obligations and protect our rights
Technical service quality measurement: Detecting push notification service failures to measure and improve service quality (for operational metrics only, not for individual user tracking)

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal data
Restriction: Request restriction of processing
Withdrawal: Withdraw consent where processing is based on consent
Complaint: Lodge a complaint with your local data protection authority

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: (a) With your explicit consent, (b) To comply with legal obligations or respond to lawful requests, (c) To protect our rights, privacy, safety, or property, (d) With service providers who assist us in operating our services (under strict confidentiality agreements), (e) In connection with a business transfer or merger. We use industry-standard cloud infrastructure providers (such as AWS, Google Cloud) for data storage and processing, all of which are GDPR and SOC 2 compliant.

5. Data Security

We implement industry-standard security measures to protect your data, including: encryption in transit (TLS/SSL), encryption at rest, regular security audits, access controls and authentication, secure data centers with physical security measures, and regular backups. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@getnexora.app