How to automate appointment reminders with WhatsApp
Quick answer
WhatsApp appointment reminders let you send a pre-written message to a client with a single tap when an appointment is created or a payment is due. Clients automatically receive a notification 30 minutes before their appointment — one of the most practical ways to reduce no-shows.
How does WhatsApp appointment reminding work?
In Nexora, after an appointment is created, tapping the WhatsApp icon automatically opens WhatsApp with a pre-written message that includes the appointment date, time, and business name. All you have to do is tap Send. Additionally, if the client uses the free mobile app, they receive an automatic notification 30 minutes before their appointment.
How does WhatsApp payment reminding work?
When a 'scheduled payment' is added for a client and the due date and time arrive, you receive a notification. Two options are presented:
- If payment was received: you are directed to the payment recording screen.
- If payment was not received: tapping the WhatsApp button automatically finds the client and pre-writes a payment reminder message. You only need to send it.
If the client uses the mobile app, they also receive a notification when the scheduled payment date arrives.
How WhatsApp reminders affect no-show rates
The most common reason for a no-show is simply forgetting. WhatsApp reminders work at two key moments:
- When the appointment is created: the client receives appointment details via WhatsApp immediately.
- 30 minutes before the appointment: the client receives an automatic push notification from the mobile app (the reminder timing can be adjusted in the appointment settings).
Can the reminder message be customized?
The WhatsApp message template automatically includes appointment details (date, time, service). You can edit the message before sending it by using WhatsApp's own text field.
What if a client doesn't use WhatsApp?
WhatsApp is not mandatory. If the client uses the mobile app, the automatic 30-minute pre-appointment notification is delivered through the app. WhatsApp is simply an additional notification channel triggered manually with a single tap.
Frequently asked questions
- Is the WhatsApp reminder sent automatically or triggered manually?
- The WhatsApp message is manually triggered: tapping the WhatsApp icon in the app opens WhatsApp with a pre-written message. The mobile app push notification (30 minutes before) is sent automatically.
- Can the reminder message be personalized?
- The app automatically includes appointment details (date, time, business name). You can edit the message within WhatsApp before sending it.
- Is a payment reminder message sent automatically to the client?
- On the scheduled payment date, you receive a notification. Tapping the WhatsApp icon sends the pre-written payment reminder. If the client uses the mobile app, a payment due notification is sent to them automatically as well.
- Can the 30-minute reminder interval be changed?
- Yes. You can adjust the reminder timing in the general appointment settings.
Conclusion
WhatsApp appointment reminders require no extra setup; they work right out of the box. When you create an appointment, a single tap informs the client, and 30 minutes before the appointment, the client receives an automatic push notification through the mobile app.
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